Returns & Exchanges
At Matcha Fuel, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unopened products to ensure you receive the freshest quality possible.
Verify Eligibility
Ensure your matcha products are unopened, in their original packaging, and purchased within the last 30 days due to food safety regulations.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Authorization and a prepaid shipping label.
Package Your Items
Securely pack the items in their original shipping box or a similar protective container to prevent damage to the tins during transit.
Receive Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing